Help Center
pjpk FAQ Guide
Find detailed answers to all your questions about accounts, deposits and withdrawals, games, bonuses, and security here.
pjpk is a trusted online casino and sports betting platform in Bangladesh. Whether you are new or experienced, players often have many questions. Below we have organized the most common questions into five categories: Account and Registration, Deposits and Withdrawals, Games and Rules, Bonuses and Promotions, and Security and Responsible Gaming. If you do not find the answer to your question here, please contact our 24/7 live chat support.
Account and Registration
Answers to common questions about opening a new account at pjpk, verifying your details, and managing your password.
To open an account at pjpk you need an active mobile number and a valid email address. Enter your name, date of birth, and preferred currency (BDT) in the registration form. Once verification is complete, your account will be activated. Opening an account is completely free.
pjpk is only for those aged 21 and above. Providing your date of birth during account registration is mandatory, and proof of age may be requested during verification. Accounts belonging to underage users will be closed immediately.
Each person may hold only one account. Creating multiple accounts is against pjpk's rules and risks having all accounts closed and balances forfeited. If you have any issue with your account, please contact support.
Click the "Forgot your password?" option on the login page. A reset link or OTP will be sent to your registered email or mobile number. After setting a new password, you can easily log in to your pjpk account.
Account verification is done for your own security. It prevents fraud and money laundering and confirms your identity. Before a withdrawal or for large transactions, pjpk may ask for a photo of your national ID. The process is quick and simple.
Deposits and Withdrawals
Full details on depositing and withdrawing money via bKash, Nagad, Rocket, and bank transfer — including rules, processing times, and limits.
Deposits from bKash are usually instant — in most cases your pjpk account balance updates within a few seconds. In the event of network issues it may take up to 5 minutes. If there is a delay, contact support with your transaction ID.
The minimum deposit at pjpk is ৳200 (the same across all methods). The minimum withdrawal is ৳800. This limit applies for bKash, Nagad, Rocket, or bank transfer. Mobile banking is the easiest option for smaller transactions.
Yes, Nagad is fully supported. Select Nagad on the cashier page, make the payment to the displayed number, and submit your transaction ID. Deposits are usually instant. You can start from a minimum of ৳200.
Withdrawals at pjpk are generally completed within 5 to 30 minutes. bKash and Nagad are the fastest. Bank transfers may take a little longer. Having your account verified speeds up the process further.
pjpk itself charges no fees for deposits or withdrawals. However, bKash or Nagad may apply their own transaction charges, which depend on your mobile banking app's terms. Your bank may also charge its own fees for bank transfers.
Yes, Dutch-Bangla Bank's Rocket service is supported at pjpk. Select Rocket in the cashier section and make the payment as directed. The minimum deposit is ৳200 and the process is usually instant.
Games and Rules
Questions and answers about cricket betting, slots, live casino, mobile gaming, and fair play.
To bet on BPL matches at pjpk, go to the cricket section. Choose the game you want from the match list, select a market such as match winner, total runs, wickets, or others, and enter your stake. Special offers and boosted odds are also available during the BPL season.
Yes, pjpk is built with a mobile-first design. All live casino games run smoothly on Android and iOS browsers. There is no need to download a separate app — just visit the pjpk website and play any game.
RTP (Return to Player) is the percentage of total wagers that a game returns as winnings over the long term. Games with a higher RTP generally give better returns over time, but this does not guarantee a win in every session. The RTP concept applies to all slot games.
pjpk only offers games from reputable providers such as PG Soft, Pragmatic Play, JILI, and Spribe. These providers use RNG (Random Number Generator) technology tested by independent auditors, which ensures that the result of every spin is completely random and fair.
Yes, live betting is available at pjpk for the T20 World Cup, IPL, and other international tournaments. Real-time odds change during the match and over-by-over markets are also available. Follow the live scoreboard and place your bets in the cricket section.
Bonuses and Promotions
Detailed information on the welcome bonus, wagering conditions, cashback, and VIP rewards.
pjpk gives new members a 100% bonus on their first deposit, up to a maximum of ৳15,000. This means if you deposit ৳15,000 you receive an additional ৳15,000 bonus, giving you ৳30,000 to play with. No code is needed at the time of your first deposit — the bonus is added automatically.
A 25x wagering requirement means you must wager 25 times the bonus amount before making a withdrawal. For example: if you receive a ৳1,000 bonus, you must place a total of ৳25,000 in wagers. Once this condition is met, winnings earned from the bonus become withdrawable. Details on the expiry period and eligible games are provided in the bonus section.
pjpk's VIP program has three tiers — Bronze, Silver, and Gold. Your tier advances automatically through regular play. At the Bronze tier you can earn up to 0.3% weekly cashback, at Silver up to 0.7%, and at Gold up to 1.0%. No separate application is needed.
Regular members receive weekly cashback and reload offers, which are added directly to their pjpk account. Check the promotions section regularly. You can also ask our 24/7 live chat support about new offers.
Yes, pjpk runs special promotions during Eid, the BPL season, the T20 World Cup, and other major occasions. These are available for a limited time and may include boosted bonuses, free spins, or special cashback offers. Stay updated via the promotions page or support chat.
Security and Responsible Gaming
How pjpk protects your personal information, supports self-exclusion, and helps you build healthy gaming habits.
Yes, pjpk uses SSL encryption technology to keep all transactions and personal information secure. Your name, phone number, and financial details are not shared with third parties. Read our privacy policy for more details.
Yes, pjpk provides responsible gaming tools. You can request a temporary account suspension, set wagering limits, or apply for permanent self-exclusion by contacting support. We value the mental health and financial wellbeing of all players.
If you feel that gaming is affecting your life negatively, contact pjpk support immediately. We will help you set limits or take a break on your account. Also consider talking to a trusted family member or friend and seeking professional advice.
Yes, pjpk's support team is available 24 hours a day, 7 days a week in Bengali via live chat. For any issue — from login to withdrawal — our team is ready to help quickly.
Change your password immediately and inform us via pjpk live chat or email ([email protected]). Our security team will investigate promptly and secure the account if necessary. Do not click on any unfamiliar links or share your password with any third party.
Still have questions?
Our 24/7 Bengali support team is always here for you. Chat with us directly via live chat or write to us by email.
Log in to pjpk